Tradeweb Equities

Contact Us

Help Desk

For technical support on TradeWeb Equities services or products, please use the numbers provided below.

Region		Hours of Operation
Asia/Pacific Manila: +632 878 5738 Hong Kong: +852 3762 3580 Japan: +813 5218 7655		Monday through Friday 11:00 PM - 11:00 AM GMT
Europe/United Kingdom +44 (0) 8701 910 561		Monday through Friday 7:00 AM - 6:00 PM GMT
North America +1 800 232 8839		Monday through Friday 7:00 AM - 7:00 PM EST

Note: When calling outside of the posted hours of operation, please call your Regional Support Desk and your call will be automatically forwarded to the "on-call desk."

Services and Product Inquiries

For questions about TradeWeb Equities services or products, please contact our fully trained staff of Product Specialists.

Client Migration and FIX Connectivity Inquiries

For questions about migrating to one of the TradeWeb FIX messaging services or questions about your connectivity options, please contact our fully trained staff of Connectivity Specialists within your region:

Asia/Pacific: AutExSI-AP@thomson.com
Europe/Middle East/Africa: AutExSI-EMEA@thomson.com
North America: FIXConnectivity@thomson.com.

For information about the policies governing the TradeWeb Network Testing Environment, click here.

General Inquiries

For more information about TradeWeb Equities Services, or to request literature or documentation on our services or products, feel free to contact our Product Management team at AutEx.Products@thomson.com.

Product Access